AVAILABLE FOR IT OPERATIONS & TECHNICAL SUPPORT ROLES · ROANOKE, VA

Technical support,
Linux systems,
& hands-on hardware.

Support professional with 5+ years of technical support, escalation ownership, and team leadership, plus hands-on hardware repair, Linux systems administration, and self-hosted network infrastructure.

Resume (PDF) ↗ 📞 (540) 394-8222 ✉️ Get in touch
01/ WORK

Professional Experience

5+ years of technical support, escalation ownership, and team leadership, plus commercial and residential hardware repair.

Known for clear documentation, patient user training at every comfort level, and escalations that arrive with the evidence already gathered.

Download Resume (PDF) ↗ 📞 (540) 394-8222 ✉️ jason.persinger@gmail.com
  1. AUG 2025 – PRESENT Roanoke, VA · pixelpatcher.com

    Owner & Technician · Pixel Patcher

    Diagnose and repair desktops and laptops on-site for residential and commercial clients across the Roanoke Valley, covering hardware faults, failing drives, and OS issues. Perform SSD/HDD/RAM upgrades with drive cloning and pre-service backups, restore commercial workstations around business hours, and operate a self-hosted RustDesk relay for secure remote sessions.

  2. JAN 2023 – JUL 2026 Denver, CO (Remote)

    Software Support Analyst · AbsenceSoft

    Owned a variety of technical issues for enterprise customers, tracing issues across application workflows, configuration, logs, and third-party integrations to root cause. Escalated defects through Jira with reproducible steps, authored troubleshooting runbooks and KB articles, and built internal Claude API tools for ticket triage and escalation packaging.

  3. JUL 2021 – DEC 2022 San Francisco, CA (Remote)

    Support Team Lead · Binance.US

    Led a team of ~8 support analysts handling escalated, time-sensitive cases on a regulated US exchange, cutting average ticket resolution time by 65%. Mentored analysts through structured case review and built the onboarding programs and knowledge base used for day-to-day troubleshooting.

  4. NOV 2018 – JUN 2021 Roanoke, VA

    Implementation Project Manager & Online Solution Specialist · PowerSchool

    Managed SaaS rollouts for K-12 school districts from configuration through go-live, working with district IT and internal engineering to resolve integration issues and training administrators, teachers, and IT staff across technical comfort levels.

02/ BUILD

Select builds spanning embedded synthesizer firmware, network telemetry appliances, automated civic data pipelines, and self-hosted broadcast infrastructure.

01 · Synthesizer Firmware [ C / C++ · WebUSB · DSP ]
v2.3.2 · 68★

GHOULBOX

Open-source dungeon-synth firmware, custom DSP engine, and browser WebUSB flasher for the M-VAVE FM-1 pocket synthesizer.

Engineered on top of Felucca to transform portable hardware into a dedicated medieval ambient instrument: features a physical hurdy-gurdy model with buzz trompette, 12-second cathedral hall reverb, worn-cassette tape saturation, 59 curated atmospheric voices, and a retro-RPG pixel UI. Includes a zero-install WebUSB browser flasher and an illustrated v2.3.2 operator manual.

M-VAVE FM-1 C / C++ WebUSB API DSP Reverb FM Engine
Launch Web Installer ↗ Source Code (68★)
02 · Hardware Appliance [ C++ · ESP32 · REST API ]
Active Build

PiPulse

Dedicated ESP32 touchscreen hardware appliance for real-time Pi-hole v6 network telemetry.

Custom C++ firmware built for the ESP32-2432S028R (CYD) 2.8" color touchscreen. Directly polls the local Pi-hole v6 REST API over Wi-Fi, providing persistent desktop glanceability for DNS block ratios, query volume charts, gravity health, and active client telemetry across multi-slide views.

ESP32 TFT_eSPI REST API Pi-hole v6 C++
Repository ↗
03 · Civic Data Pipeline [ Python · SQLite · systemd ]
Live

starcitygazer.org

Automated civic records archive and search platform for Roanoke, VA City Council.

Ingests meeting agendas, minutes, packets, and video links from CivicClerk into SQLite and a SHA-256 content-addressed PDF store. Orchestrated on voidbox via 6 user-level systemd timers with automated health checks, OnFailure Discord journalctl alerting, immutable rclone backups, and static Jinja2 + Pagefind search deployment.

Python SQLite systemd Timers rclone Pagefind
Launch Site ↗ Repository
04 · Self-Hosted Broadcast [ Liquidsoap · Docker · Icecast ]
24/7 Live

Kobold.FM

Subterranean 24/7 dungeon synth radio station and automation stack broadcast live from a Raspberry Pi 4.

Autonomous streaming setup powered by Liquidsoap crossfades, a 35+ GB lossless library, AzuraCast scheduling, and Let's Encrypt SSL via Nginx Proxy Manager—paired with a synchronized Foundry VTT WebSocket audio module, Discord voice bot, and Bluesky/Mastodon webhook dispatcher.

Raspberry Pi 4 Docker Liquidsoap Nginx Proxy Manager WebSockets
Listen Live ↗ Foundry Module
03/ STACK

Technical Specifications

Hands-on operational toolkit spanning physical workstation repair, network administration, Linux services, and enterprise escalation tooling.

01 // HARDWARE & ENDPOINTS

Desktop & laptop diagnosis/repair, custom PC builds, SSD/HDD/RAM upgrades, drive cloning & safe data migration, Raspberry Pi, ESP32 touchscreen appliances.

02 // NETWORKING & EDGE

TCP/IP, DNS (Pi-hole v6 + encrypted upstream DNS), DHCP, Tailscale mesh VPN across CGNAT, reverse proxy (Nginx Proxy Manager), Let's Encrypt SSL/TLS, LAN troubleshooting.

03 // OS & ENVIRONMENT

Windows 10/11 desktop support & OS recovery, Linux daily driver (CachyOS / Arch / Debian), Active Directory fundamentals, Bash shell, Git version control.

04 // SELF-HOSTED SERVICES

Docker & Compose, Pi-hole, Nginx Proxy Manager, Uptime Kuma monitoring, CrowdSec intrusion prevention, Restic & rclone automated backups, Home Assistant, systemd timers.

05 // SUPPORT & ITSM

Escalation ownership, Jira, Salesforce, Zendesk, self-hosted RustDesk remote-support relay, troubleshooting runbooks & KB authoring, SSO/SAML/OAuth debugging.

06 // SCRIPTING & AI TOOLING

Python (CLI data pipelines, FastAPI, SQLite), Bash scripting, SQL queries, JavaScript/TypeScript, Claude & Gemini API workflows for ticket triage and RCA packaging.

04/ FLEET

The "voidlab" Homelab Fleet

Owning the physical stack teaches operational realities that SaaS abstractions hide. Hardwired LAN connected 24/7 over an encrypted Tailscale mesh VPN.

voidbox
AMD Ryzen 7 5700G · 32 GB · NVMe SSD
Primary Workstation & Ingester CachyOS (Arch) KDE Plasma 6 systemd Timers Docker Tailscale Mesh

Primary Linux workstation and engineering bench. Runs automated systemd ingestion pipelines (starcitygazer.org), firmware cross-compilation, QEMU boot smoke testing, and immutable off-site backups.

voidberry
Raspberry Pi 4B · 4 GB · USB SSD
24/7 Edge & Broadcast Node Pi-hole + Encrypted DNS Nginx Proxy Manager Uptime Kuma CrowdSec IPS Restic Backups

Dedicated 24/7 headless edge node. Manages network-wide DNS filtering with encrypted upstream DNS, Let's Encrypt SSL termination, CrowdSec intrusion prevention, Uptime Kuma monitoring, and the Kobold.FM broadcast stack.

voidframe
Dell Inspiron 3650 · Dedicated Appliance
Home Assistant OS Zigbee2MQTT SLZB-06p7u T-Higrow Sensors Local Automation

Dedicated smart home and environmental telemetry appliance. Coordinates a local Zigbee device mesh, solar-powered sensor telemetry, and automated multi-machine Restic backup verification.

05/ CHANNELS

Get in Touch

Reach out directly for IT operations roles, technical support opportunities, or hardware and open-source collaborations in the Roanoke Valley or remote.